Use email when it’s a non-critical matter
To allow members with critical issues (such as investment switches) to get through on the phone, please email us with non-critical matters to supersa@sa.gov.au.
We’re prioritising processing transactions, member payments and critical services such as investment switches and are working very hard to respond to every member who has contacted us (usually within three business days).
You may experience longer than usual delays in reaching us or hearing back from us, so please be patient. Thank you for your understanding during this challenging time.
Precautionary measure due to COVID-19
The health and wellbeing of members and staff are our priority. While the Member Centre is not operating as usual appointments can be made by calling 1300 369 315.
During this time we request members primarily interact with us through email and send requests to:
supersa@sa.gov.au.
If you are don't have access to email, please call us on
- > 1300 369 315 (regional)
Please note, we will be prioritising critical transactions and payments.
Self service functions
We provide many self service functions on our website. You will need to log into the member portal using your Client ID which you'll find on your Annual Statement. You'll find some instructions to register and log in here .
Check your balance
You can check your balance online.
Update your details
You can update your details online.
Switch your investment
You can switch your investment option online for your entire super balance and/or future contributions.
Member Education seminars
You can register for an upcoming online Member Education presentation by visiting www.supersa.sa.gov/seminars
Topics include:
• Early Access to Super
• Post Retirement Products,
• My Retirement, and more.
Changes to mailing
We have changed how you can send through physical documents to us.
Please send all physical documents to Super SA, GPO Box 48, Adelaide SA 5001. Alternatively, you can email a scanned copy or a photo of the completed form to us at supersa@sa.gov.au. In some instances an original copy of the form may be required. We will contact you and request further information in these circumstances.
Please note:
• We will not be able to accept any form of registered post
• Our Front Counter Centre on Pirie St is temporarily closed and we are unable to accept any forms to be dropped off to our Front Counter Centre
• For all mail received, we will be prioritising critical transactions and payments.
Cheques no longer accepted
In response to COVID-19 (Coronavirus) we have reviewed our current cheque handling processes. As a result, we no longer accept or send cheques or money orders.
Instead, payments need to be made electronically via Electronic Funds Transfer (EFT).
If you need to send funds to Super SA to
• Make a deposit or contribution
• Pay a Family Law fee, or
• Make a roll in from a SMSF
you will need to do this via EFT.
EFT payments
To make your payment please
• contact Super SA via email at supersa@sa.gov.au. If you don't have access to email, call us on 1300 369 315, and
• ensure you include your Account ID, surname and initial when you make the payment via EFT.
Please note that due to very high call and email volumes to the Member Centre wait times are longer than usual.
If you are expecting to receive funds from Super SA
such as:
• A Roll out from your Super SA account to a SMSF. In this situation you will need to provide bank details and a bank statement from your Self Managed Super Fund’s bank account.
• A payment directly to you and we do not have your bank details on file. In this situation you will need to provide your bank details and a copy of your bank statement so we can make your payment via EFT.
The option to have EFT payments made to you is already available on most of our forms.
COVID-19 Proof of Identity Certification (POI)
The Commonwealth Government has rules to help prevent money laundering and counter terrorism activities. This means that you’ll be required to provide proof of identity to verify who you are when withdrawing money from your super.
Please refer to Proof of Identity (POI) Fact Sheet for ID requirements. If, however, you are unable to meet those requirements as a result of COVID 19 movement restrictions, then the following temporary options are also available;
- Withdrawal up to $1,000 – we can accept scanned POI without certification.
- Withdrawal over $1,000 or change of details – if Super SA have a prior driver’s licence, we will accept a scanned, updated version without certification, so long as it is the same licence number, and your photo on both documents can be adequately matched.
- If neither of the above options are possible (i.e. it is the first time you are providing your POI) then you will need to provide: A scanned POI photographic identification (Drivers Licence, Passport or Proof of Age Card) and a photographic image of yourself whilst holding your photographic ID and a Super SA document holding your Client ID.
If you do not have photographic identification then you will need to obtain certification (e.g. at a police station) as it is not possible to implement alternative validation processes in this circumstance.
151 Pirie St, Adelaide, 5000
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About us
For over 100 years we’ve been helping members secure their future and live their best life.
Contact us
1300 369 315
Legal
The superannuation schemes administered by Super SA are exempt public sector superannuation schemes and are not regulated by the Australian Securities and Investments Commission (ASIC) or the Australian Prudential Regulation Authority (APRA). Super SA is not required to hold an Australian Financial Services Licence to provide general advice about a Super SA product. The information in this publication is of a general nature only and has been prepared without taking into account your objectives, financial situation or needs. Super SA recommends that before making any decisions about its products you consider the appropriateness of this information in the context of your own objectives, financial situation and needs, read the Product Disclosure Statement (PDS) and seek financial advice from a licensed financial adviser in relation to your financial position and requirements.
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